Frequently Asked Questions
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Pilates was created in the early 1900s by Joseph Pilates, originally as a rehabilitation method for injured soldiers and dancers. It can be practiced on a mat or on specialized equipment like the Reformer, which uses springs and pulleys for resistance and support.
Key benefits of Pilates:
Builds core strength and stability
Improves posture, alignment, and body awareness
Increases flexibility and mobility
Supports rehabilitation and injury recovery
Promotes balanced, full body strength and integration
Adaptable for all levels, from beginners to athletes
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Movement Therapy sessions are delivered by registered clinicians, and combines manual techniques from Physiotherapy & Massage Therapy with Clinical Pilates and other movement/exercise methodologies. It helps patients who are rehabilitating from injuries, looking for support with chronic impairments and movement dysfunctions, or who simply want to move more comfortably through their lives.
You can expect a combination of hands on treatment and therapeutic exercise.
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Regardless of who you are seeing, it is always a good idea to arrive in clothing that you can move around in comfortably.
If you are seeing a physiotherapist or chiropractor, wear clothing that allows access to the area of your body that you want treated.
If you are coming for a Pilates session please arrive prepared to move in bare feet or socks, and wear comfortable clothing that you want to exercise in, but that is not so loose it will get caught in the equipment.
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We are Unit C, which is accessed off of Orton Street. Find us beside the Dream Lounge, around the corner from The Bierhaus.
The front door remains locked during sessions. Your instructor or therapist will be sure to unlock the door a minimum of 5 minutes before your scheduled appointment time.
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Yes! Our online booking site is the easiest way to see who has availability that works with your schedule. If you cant find a spot we recommend adding yourself to the wait-list, as cancellations and changes happen regularly.
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You can book online anytime through our website, you’ll see links throughout the site that take you directly to our booking page.
If you’d like help finding the right fit, whether you’re trying to book private classes, a specific instructor, or get on a waitlist, just call or email us. We’re happy to help you find a time that works.
You can also download the Jane App, which lets you log in with one account for any clinic or studio that uses Jane. It’s an easy way to manage all your appointments, packages, and receipts in one place.
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Yes! You can book a private Pilates class for three people, just like a regular private appointment. This is a great option if you and a couple of friends want to move together on your own schedule.
If you don’t see a time that works for your group in the online booking system, simply reach out, we’re happy to help coordinate a time that fits your schedules.
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Pilates packages and punch passes are purchased in person at the studio.
To get started, just book your first class or private session online. When you come in, we’ll help you choose a package and get everything set up for you.
At this time, packages and punch passes are not available for purchase online.
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Massage Therapy, Physiotherapy and Chiropractic treatments can be billed to your insurance company. We bill to most major insurance companies. Treatments are eligible for WCB claims, but we do not direct bill for you.
There is the option to provide all of your insurance information on your initial intake form , you can also bring it with you to your first visit.
Pilates sessions- Privates, Duets and group classes are not eligible for direct billing.
Clinical Pilates/Movement Therapy sessions provided by a Physiotherapist or RMT are eligible for coverage under your insurance policy.
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For chiropractic, physiotherapy, and massage therapy, all standard methods of payment are accepted, including credit cards. Direct billing is available where applicable, and no additional transaction fees are added.
For all Pilates classes and private sessions, our preferred methods of payment are:
Cash
Debit
E-transfer
Credit card payments are also accepted for Pilates, but a 3% transaction fee will be added to cover processing costs.
This helps us keep Pilates pricing accessible while managing rising transaction fees.
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You can buy digital gift cards on our booking site with a credit card. Alternatively you can purchase gift cards in person at the clinic.
Gift cards never expire, but our treatment prices may change. The amount on the gift card will be honoured, but there may be a remaining fee due, if there is a price increase.
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Please use quiet voices in shared areas, treatments may be in progress.
Arrive on time for your class. To protect everyone’s belongings, the front door is locked between sessions. If you arrive more than 5 minutes late, the door will be locked and you may miss your class.
If you need to cancel, please give as much notice as possible so someone else can take your spot.
Please do not arrive to an appointment if you are experiencing any symptoms of illness, or if you believe you may be currently contagious. Please call and we will reschedule your appointment for when you are well again.
Thank you for helping us create a welcoming and respectful space for all!